Action Rideshop Return Policy
Action Rideshop will accept returns within 30 days of original purchase date.
- Once your order has been shipped it cannot be canceled.
- All refunds require original receipt. For returns without an original receipt, we may issue store credit at the discretion of Action Rideshop.
- Refunds will be issued in the same form of payment as originally used.
- Items must be in new condition, with all original packaging, and with all manuals and accessories included (items returned damaged, used, or without packaging are not eligible for return).
- Only regular priced items may be refunded, clearance or sale items cannot be refunded.
- You will be responsible for all shipping costs related to your return.
- Shipping and Assembly fees are non-refundable.
- Complete Bicycles are eligible to be returned for store credit or exchange only at Action Rideshop’s sole discretion.
- All returned products will be thoroughly inspected. If an item does not meet the return conditions outlined above, Action Rideshop reserves the right to charge restocking fees of 20-40% at Action Rideshop’s sole discretion.
- Return processing may take 5-7 business days from the time your product is received.
Items that are not Refundable:
Gift cards, Electronic items, GPS devices, Nutrition Products, Health and Personal Care Items, Chamois Cream, Recovery Lotion, Sunblock, Custom wheel builds
Once your return is received and inspected we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed to your credit card or original method of payment automatically. Refunds may take as long as 7 business days to settle from the original approval date.
Exchanges may be available for items that are defective or damaged. Please contact [email protected] for assistance with an item exchange.
Product returns should be sent to:
Action Rideshop Online Returns:
1316 S. Gilbert Rd Ste D1
Mesa, Az 85204
Shipping costs are non refundable. You will be responsible for all shipping costs related to your return. We highly recommend you use a trackable shipping service, USPS, UPS, or Fed Ex and purchase the appropriate amount of shipping insurance. If you are shipping a complete bicycle we recommend using Bike Flights as the shipper and following all packing a boxing procedures they recommend as part of using their service. We do not guarantee that we will receive your returned item.
Shipping costs are calculated based on the weight and size of the item.
We offer shipping options from UPS and USPS. Large items and Complete Bicycles will be shipped with Bike Flights. Shippings options will be shown at time of check out. Please note that some items may be subject to additional shipping and handling charges because of size and weight. If this is the case with your order, we will notify you first for your approval.
We currently do not have an International shipping option. If you are not within the continental US, please contact us and we may be able to find a shipping option that will fit your needs.
In-Store Pick Up
Orders requesting in-store pickup will be notified by phone when the item is ready at the location specified. Orders requesting in-store pickup need to be picked up within 5 days or a 10% restocking fee will be charged.
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur on an order with multiple items, we will contact you will options to complete your order.
Prices and Information
We make every effort to maintain current, accurate prices and information in our on-line catalog. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create.